To ensure continued service, you must always keep your account balance above $0. You will receive alerts notifying you when your balance is at or below $20. You will also be notified if you are scheduled to be disconnected. If sufficient payment has been made prior to the scheduled disconnect, your service will remain connected. 

Prepay offers a way for you to pay your utilities as you go. No more surprise bills at the end of the month. You have more control over your bill. Pay for utilities before you use them. As a prepaid customer you’ll be empowered to monitor your consumption more closely and better manage your bill.

You can make payments through the following methods:

• In-office
• Municipal online payments system (through web or phone)
• Mobile app
• Quick pay

Prepaid customers will not receive a paper bill. Instead, prepaid customers will be able to see a daily breakdown of their utility charges through the municipal online payments system.

After adding funds to your account, you are billed daily instead of monthly. Your daily bills reduce your account balance. You are required to maintain a balance of $0 or above to maintain utility service. You will receive various alerts to help you manage your balance and to know when its time to add funds.

Simply use one of the above payment methods mentioned above. If your account balance is above $0, your services will be connected. We recommend you add enough to not only get above the $0 minimum required balance, but to give you at least a few days of service if not more.

Log on to your same account log in online. You can view your account balance, your daily cost, your average cost, how many estimated days you have left of service based on your account balance. Your daily bills are displayed in the same municipal online system.

As a prepaid customer, you’ll get the following alerts once you’ve setup your communication preference in your municipal online payments system:

• Low Balance – will be sent once your account balance reaches $20 or below.
• Pending disconnect – if your credit balance goes below $0, you will be scheduled to be disconnected (between 9:00am-4:00pm CST) the next day. If you make a payment prior to the disconnection, your services will remain intact.
• Disconnect – if sufficient payment is not made prior to the scheduled disconnect, services will be turned off until payment is made to bring your account balance above $0.
• Reconnect – if a disconnect has occurred and you make sufficient payment to bring your account above $0, your account will be reconnected. Once services have been restored, you will receive a reconnect alert.
• Payment confirmation – once payments have been made, you will receive a payment confirmation

There are no up-front deposits required. There is a onetime $25 to sign up fee to get started with prepaid. You must have a minimum of $40 in your prepaid account to begin.

Before signing up for prepaid, there are a few things to consider:

• You must be able to receive notifications via email or phone.
• Your balance must always remain above $0 to ensure a connected service. If it falls below $0, services will be disconnected with short notice.
• You will not receive a monthly bill.
• You must have the electric utility to be eligible for prepaid.